How long does it take to get my items?

Purchases done on The CraftingDead Web Store (http://buy.thecraftingdead.com) can sometime take from 30 minutes to an hour before they are applied on the server. You do not need to be online, but relogging can be very helpful if you have not yet received anything.

And if after all this time you still did not get what you purchased, please use the Forum and our support team will do whatever it takes to help you.

Can I use my country’s currency to make a purchase?

Yes! We accept most world currencies. You will notice that you can change the currency display at the top of any web store pages, and our Payment Gateways (PayPal and PaymentWall) will automatically do any currency exchanges during the payment process.

Can I transfer my rank/stats/Balance to a different account?

For the moment being, we are not offering transfer services to prevent abuses and other security reasons. Please understand that anything you purchase on our webstore will be for the player it is purchased for, and for them only. For more information, please contact Forum.

Which payment methods do you accept?

Our payment gateways are PayPal:

PayPal will allow you to purchase using either a PayPal account or by paying as a guest. You can pay using a credit card, or a bank account.

The store is not letting me make a purchase, something about fraud protection?

There could have been some issues with some of your past payments, which could be preventing you from using our web store. If you are getting any problems completing your purchases, please contact support.

Please understand that any fraud attempt against us will result in us contacting local authorities, which could get you into serious trouble. Make sure you read our License Terms and Conditions agreement before making your purchase, as you will be required to accept it to proceed.

I have more questions!

Please send any questions you have to use Forum. Our support team will gladly take the time to answer every single one of them.